MARKETPLACES
Services Marketplace
Solutions
Create Marketplace offering different types of services both offline and online with per hour charges or packaged services. A connected ecosystem that will have all stakeholders including customer, service provider and service provider staff members.
TRUSTED BY INDUSTRY LEADERS
SCALE SERVICES
Launch a services marketplace
Launch a marketplace that offers any service related listings to your community.
Add & manage unlimited quantity of service providers
Apply specific services based on region
Certify or authorize service providers
Deliver an easy service provider onboarding experience
Automatically manage service provider commissions & payouts
Manage & execute service provider agreements
Create service provider brand pages
Provide message boards for service providers
ANY SERVICE
Create & sell any type of service listing
List a range of different listing types best suited to your industry
List multiple service types, not just one!
Sell by subscription or price
Sell 'on-demand' services
Sell packaged services
Customise the services your providers can create
MANAGE PROVIDERS
Easily manage service providers
It's easy to manage every detail about your service providers on your marketplace
Launch multiple vehicle showrooms
Provision to onboard N’ number of suppliers and vendors into the system
Provide an easy service provide onboarding journey
Make it enjoyable and easy for service providers to join
Manage & execute full service agreements
Manage agreement terms including pricing, commissions and locations to customers.
Authorize & certify service providers
Certify vendors and ensure guarantee of product delivery to customers
Rate & review service providers
Empower customers to rate providers across multiple parameters such as product, delivery & more.
Apply service categories to vendors
Either empower vendors to choose service areas or you can apply where necessary after review.
Add service technicians & service advisors
These services can support other service providers with service delivery
Service provider location mapping for geo settings & control
Designate what regions each service provider can cater for, if required
Manage payouts & commissions to providers
Map commissions to providers based on support categories and allow vendors to request for payouts too
SCALE REGIONALLY
Services marketplace localization
Apply services and providers according to region for accurate service provision based on your industries needs.
Manage multiple country settings
Manage multiple languages
Manage geo-zones & service delivery zones
Manage tax classes per region
Manage multiple currencies & payment methods
SERVICE LISTINGS
Manage services listings
You have complete control over service types, features, categorisations & more.
Create multiple service categories
Create multiple service types
Create multiple skill sets
Create service packages
Bundle services & compare services
SELL TIME YOUR WAY
Powerful availability management
Sell time for services in multiple ways to ensure your platform meets the business needs of each service provider on your marketplace.
Self manage working hours
Define shifts & how they are managed
Define time slot intervals
Apply vacation times or rostered off periods
Map staff to time slots & shifts
END-TO-END DELIVERY
Complete service delivery management
Your services marketplace can assist service providers to digitalize every aspect of the service provision to customers for maximum efficiency & profitability.
Service job orders
Once service is booked and confirmed, the system creates a Job Order to be assigned as a task / activity to be completed by the service technician.
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Service task assignment
The tasks are assigned to the service technicians automatically by the system based on parameters such as availability ( time and location), service skillset & ratings.
Technician Route Assigment
Service technicians route priority is defined by the system based on the tasks that they are assigned for that day. The system offers manual override for supervisors to redefine.
Parts & Consumables Management
Each service can map associated parts or consumable items that also applied to the service provision. The platform will manage and control inventory and stock allocation.
Pre Service Checklists
The admin can create a default pre service checklist for each service asset, type of service or service category that will be routed & assigned for completion.
Services to-do lists
The admin can create a default "to-do" service checklist for each type of service, these tasks can assist with training and service delivery standardisation.
Post Service Checklist
The admin can create a default post service checklist for each type of service and the same list of tasks can be assigned based on various criteria.
Services Status Tracking
Customers can track the status of each task in the service that they have booked, from confirmation of the booking to completion of services.
Customer Completion Sign Off
The customer can sign off and approve the completion of service through a Digital signature or an OTP based confirmation if preferred.
MULTIPLE MONETIZATION OPTIONS
Monetize your services marketplace
You can choose not to monetize as your platform is serving your own company or apply commission levels & subscription fees to any aspect of activity on your marketplace.
Per order commission
Option for differential commission based on category and seller
Subscription package for merchants based on number of users or number of offerings
Subscription package for customers
360 CUSTOMER MANAGEMENT
Complete CRM customer management for services
Complete CRM customer management
Inbuilt CRM can manage all customer interactions with the business or integrate with preferred CRM.
Integrate with Salesforce, Microsoft Dynamics & other CRM
Feed customer related data to a third party CRM such as Microsoft Dynamics, Salesforce, Hubspot etc
Customer 360
The admin will have ability to view 360 information on the customer in a single dashboard as well as take actions for the customer.
Group & segment customers
You can allocate customers to groups or segments manually or by proxy after behaviour.
Message customers
Send bulk email or messaging to customers for ongoing communications & record keeping to customer file.
Customer subscription plans
Apply subscription based services and pricing to specific customer groups or segments.
THE POWER OF PERSONALIZATION
Promotions & Personalization
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Leverage the impact of tailored media promotions, price discounts for customers at every touchpoint, both in-store and online, using a variety of criteria.
Customize promotions for specific customer criteria and actions.
Categorize customers by purchasing habits and demographics.
Align promotions and gifts with significant occasions and celebrations.
Develop loyalty programs to foster customer loyalty.
Implement integrated gift cards for an enhanced experience.
USER PERMISSIONS
Apply roles & privileges
Apply any range of create, read or update privileges to any type of user or user group.
Create & manage roles
Manage admin users
Create visibility groups
Allocate access to customer apps
Give access to mobile app for service personnel
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Integrations
Integrate your commerce with over 300+ platforms
oOrjit is an enterprise platform that integrates your solutions with over 300+ platforms, marketplaces, and services.
Digitizing Commerce for Every Business.
MARKETPLACE
Commerce MarketplaceServices MarketplaceReal Estate MarketplaceHealthcare Marketplace300+ Integrations