The automotive industry is moving towards a highly connected, data-driven future. From vehicle systems that communicate in real time to CRM platforms that store detailed buyer profiles, modern mobility is built around a rich digital infrastructure. For dealerships, this transformation brings greater visibility, but it also invites complex risks.
In this blog, we explore the growing spectrum of automotive data, the rising security challenges facing dealerships, and what it takes to stay resilient in a hyper-connected environment.
The Role of Data in Dealership Operations
Connected vehicles are no longer an emerging technology, they are now part of the road. By 2030, nearly 95% of new vehicles sold globally will be connected, according to McKinsey. These vehicles do more than just drive; they collect. They record GPS movements, monitor engine health, adapt to driver preferences, and even personalize entertainment experiences.
But data isn’t just flowing from vehicles. Dealerships are now digital ecosystems. A customer browsing your website, chatting with a virtual assistant, scheduling a service via app, or walking into your showroom, all these touchpoints generate valuable and sensitive data.
Dealership Data: The New Operating System
Every transaction, lead, or follow-up today is recorded. Consider what a single customer journey might include:
- GPS data from a test drive
- Contact information from a CRM entry
- Chat transcripts from a WhatsApp inquiry
- Payment details during purchase
- Driving patterns synced from connected vehicles
- Service history pulled into the technician dashboard
In this context, a dealership isn’t just a retail point, it becomes a custodian of data. It is responsible not just for vehicles but for safeguarding a digital footprint that extends well beyond the lot.
What Are the Different Types of Automotive Data?
Understanding the data landscape is key to managing it effectively. Automotive data can be categorized into five major types, each carrying operational value and inherent risk.
1. Telematics Data
Collected from vehicle sensors, this includes GPS location, speed, fuel levels, and engine diagnostics. For example, a dealership managing fleet servicing can monitor real-time engine alerts and schedule proactive maintenance, if handled securely.
2. Infotainment & Preferences
Modern cars capture user data from navigation, media apps, and saved settings. If not cleared before resale or service, these can expose personal habits, contact info, or even login credentials.
3. Driver Behavior Data
Acceleration, braking, and driving frequency help insurers and dealerships understand risk profiles. Tesla, for instance, offers insurance in some regions based on real-time driving behavior, highlighting the commercial use of such sensitive data.
4. Maintenance & Service Records
This includes service bookings, diagnostic alerts, warranty coverage, and historical repairs. It is essential for resale value and predictive maintenance, but a breach can reveal vehicle ownership details and payment histories.
5. CRM & Transactional Data
The backbone of dealership operations including customer names, phone numbers, IDs, purchase history, chat records, and more. This data not only supports marketing but also forms the core of regulatory responsibilities like GDPR and local data protection laws.
Why Dealerships Must Treat Data as a Strategic Asset?
Most dealerships already recognize the operational value of data; segmenting leads, tracking services, or targeting offers. But very few treat it with the same strategic importance as inventory, financials, or OEM contracts.
Consider These Real-World Developments:
In 2024, a major U.S. dealership group faced a large-scale cyberattack that disrupted operations. While exact data exposure remains unconfirmed, the breach highlighted growing cybersecurity gaps in automotive retail.
In the EU, non-compliance with GDPR has led to millions in fines, not just for OEMs, but for retail dealerships and service centers.
Toyota, in 2022, accidentally exposed location data of over 2 million customers due to misconfigured cloud storage.
These aren’t just edge cases, but real-life examples that demand caution. As vehicles become smarter, so do hackers. And as systems become more integrated, the attack surface expands.
Where Data Risks Emerge in Dealership Systems?
The risk isn’t limited to theft,it includes accidental exposure, internal misuse, and lack of visibility.
1. Legacy Systems and Siloed Tools
Many dealerships still operate across disjointed tools; sales systems separate from service logs, marketing CRMs not integrated with payment platforms. This fragmentation increases the chance of data slipping through cracks.
2. Third-Party App Integrations
Mobile apps, chatbot providers, finance platforms, all plug into dealership systems. Without careful vetting, these integrations can become weak links in data security.
3. Untrained Staff
A surprising number of data breaches happen due to employee error, clicking on phishing links, sharing customer details casually, or accessing sensitive files without clearance.
4. BYOD & Remote Access
With more employees accessing systems remotely or using personal devices, data governance becomes harder to enforce.
Best Practices For Dealerships To Stay Ahead of Data Risks
Managing data risk isn’t about avoiding digital tools, it’s about learning to use them responsibly. Here’s how forward-thinking dealerships can build a safer, smarter data ecosystem:
1. Adopt a Centralized, Secure CRM
Use an integrated CRM that connects every customer touchpoint; sales, service, and marketing, without compromising on control. Ensure role-based access, encryption, and regular audits.
Example: CRM software in Dubai is evolving rapidly to address compliance, automation, centralized data, and operational efficiency needs, particularly in industries like automotive and real estate, supporting regulatory compliance such as data protection laws.
2. Conduct Regular Data Audits
Map all data sources and flows: know where customer information is stored, who can access it, and how long it’s retained. Clean outdated records and flag redundancies.
3. Secure Connected Car Data
Ensure your service tools and DMS platforms are configured to clear infotainment data before resale. Educate staff to verify consent before extracting or analyzing vehicle behavior data.
4. Employee Training
Make data literacy a core part of onboarding. Train every employee from front-desk to finance on how to identify phishing, use secure logins, and escalate suspicious activity.
5. Invest in Cyber Insurance
Given the scale of exposure, a breach can cripple a dealership. Cyber insurance won’t prevent an attack, but it can mitigate financial and reputational damage.
Data as a Trust Builder in Automotive Retail
As vehicle technology advances, data will become central to customer relationships. In fact, your ability to protect that data may soon define your brand reputation more than your showroom aesthetics.
In a world where:
Customers sync their mobile phones with infotainment systems,
Insurance is dynamically priced on driving habits,
Vehicle servicing is scheduled based on predictive alerts,
Trust becomes the new currency. And trust, in today’s dealership ecosystem, is earned by how responsibly you manage data.
Conclusion
The question isn’t whether dealerships should use data; it’s whether they’re prepared for the responsibility that comes with it. In a connected automotive world, every vehicle sold or serviced is also a contract to protect the digital journey behind it.
Auto retail platforms like Oorjit support this shift by offering a secure, unified foundation that connects every part of the dealership journey while ensuring responsible data handling at its core.
Dealerships that take this seriously; by building secure, integrated, and transparent systems, won’t just avoid risks. They’ll unlock new value, win customer loyalty, and future-proof their operations.
