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Digital Service
Digital Service

Personalized Service
Booking Experience

Make it quick and easy for customers to book service appointments online, at a time that suits their schedule and yours. Oorjit's dealership management software and automotive service management tools give your team complete visibility and control over fixed operations, from first booking to final delivery.

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Digital Retail
Trusted by leading dealerships and manufacturers
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Service Appointment Booking

Provide a True End-To-End Service Booking Experience

A great customer experience doesn't start at the service bay; it starts the moment a customer books their appointment. Oorjit's dealership service scheduling software makes that first step seamless, personalized, and efficient for both customers and your team.

Digital Retail

Omnichannel Service Booking

Give customers the flexibility to book service appointments through the channel they prefer, mobile app, website, WhatsApp, or any other integrated touchpoint. As a connected vehicle service booking platform, Oorjit ensures every booking, regardless of source, flows into a single, centralized system for your team to manage without duplication or errors.

Digital Retail

Personalize Service Suggestions

Go beyond generic service reminders. Oorjit's dealer management software uses each customer's service history, vehicle details, preferences, and past feedback to surface relevant, timely service recommendations. Personalized suggestions increase upsell opportunities while making customers feel genuinely understood.

Accessibility Services

Make the Service Experience More Dynamic

Modern customers expect convenience beyond the service counter. Oorjit's digital aftersales platform extends your dealership's reach with flexible mobility and on-site support options, helping you serve customers wherever they are and however they prefer to engage.

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Coordinate Pick Up and Delivery

Manage end-to-end vehicle pickup and drop-off logistics directly within the platform. Handle customer requests, assign drivers, plan routes, and track delivery status, all from one interface, with no spreadsheets or manual coordination required.

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Optimise On-Site Vehicle Service

Respond quickly to roadside assistance requests by accurately tracking technician and vehicle locations using integrated GPS. Provide customers with accurate ETAs, real-time status updates, and confirmation when help is on the way, turning a stressful situation into a confidence-building moment.

Digital Retail

Manage Your Loaner Vehicles

Eliminate the guesswork from loaner vehicle management. Oorjit's Dealer Management System simplifies loaner check-in and check-out with real-time vehicle availability tracking, usage history, and scheduling, so you always know what's available and what's out.

Service Advisor App

Equip Your Service Advisor to Streamline Service Requests

Your service advisors are on the front line of every customer interaction. Oorjit's automotive workshop management system gives them the tools to verify, capture, and act on service information in real time, reducing customer wait times and keeping the workshop running at peak efficiency.

Digital Retail
Digital Retail

Verify Customer Details & Vehicle Data

Eliminate front-desk bottlenecks by giving advisors instant access to customer profiles, vehicle data, and existing booking details. Confirmations happen in seconds, not minutes, setting the right tone for every visit.

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Capture Service Requirements

Advisors can log service issues, customer-reported concerns, and special requests directly into the system during check-in. This ensures nothing is missed, every task is documented, and the workshop has exactly what it needs to proceed without interruption.

Digital Retail

Pull Up Service Records with Ease

With complete service records at their fingertips, advisors can make informed recommendations backed by real data. Whether it's flagging overdue maintenance or suggesting a complementary service, Oorjit's dealer management system software turns every interaction into a value-added conversation.

Digital Retail

Send Service Approvals

When additional work is identified during a service, advisors can send approval requests to customers instantly, via app or message. Customers approve or decline in real time, keeping jobs moving and eliminating unnecessary delays caused by phone tag.

Video Health Check

Offer Service
Transparency with
Video Health Checks

Digital Retail
Send video summaries of vehicle inspections directly to customers, allowing them to see the vehicle's condition. They can approve or reject services from their devices with confidence.
Digital Retail

Prioritize Customer Convenience From
Your Next Service Booking

Get Started with Oorjit to Digitalize Your Fixed Operations.
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FAQ

Frequently Asked Questions

What is dealership management software?

Dealership management software, sometimes called dealer management software or a DMS, is a platform that helps automotive dealerships manage service bookings, scheduling, technician workflows, customer communications, and aftersales processes from a single integrated system.

How does Oorjit differ from a traditional Dealer Management System?

Unlike legacy DMS platforms, Oorjit is purpose-built for the digital aftersales experience. It combines a customer-facing vehicle service booking platform with a powerful backend automotive workshop management system, giving both customers and staff a seamless, connected experience.

Can Oorjit integrate with existing dealership tools?

Yes. Oorjit's automotive service management software is designed to work within your existing technology ecosystem, with support for omnichannel booking, third-party integrations, and flexible deployment options suited to single-location dealerships and multi-site groups.

What types of dealerships use Oorjit?

Oorjit's dealership service scheduling software is used by passenger car dealerships, commercial vehicle service centers, and multi-brand dealer groups looking to modernize their fixed operations and improve customer satisfaction scores.

Is Oorjit a full DMS replacement or a layer that sits on top of my existing system?

Oorjit can work as a flexible digital aftersales platform that either complements your existing DMS or supports a more connected service workflow across booking, job cards, customer communication, invoicing, and payments. For many dealerships, Oorjit acts as a digital layer on top of the current DMS, helping modernize front-end customer experience and service operations without forcing an immediate system replacement.
 

Can customers reschedule or cancel appointments themselves online, and how does that update the workshop calendar?

Yes. Oorjit works as a vehicle service booking platform where customers can book, reschedule, or cancel service appointments online based on available slots. When a customer changes an appointment, the workshop calendar is updated in real time or through system sync, depending on the dealership’s setup. This helps service teams reduce manual calls, avoid double bookings, and manage technician and bay availability more efficiently.

Which payment methods does Oorjit support for online service payments?

Oorjit can support online service payments through integrated payment gateway options, depending on the dealership’s region and preferred payment provider. This allows customers to pay for approved services, repairs, or invoices digitally. As part of an automotive service management software setup, online payments help dealerships reduce payment delays, improve convenience, and create a smoother after-sales experience.

Can invoices be generated and sent automatically once a job is completed and approved?

Yes. Oorjit can support automated invoice generation once a service job is completed, reviewed, and approved. The invoice can then be shared with the customer through digital channels such as email, SMS, WhatsApp, or customer portal access, depending on the dealership’s configuration. This helps service teams reduce manual billing work and improve transparency across the service journey.

How does Oorjit manage pick-up and delivery logistics, and can customers track their vehicle in real time?

Oorjit can help dealerships manage pick-up and delivery workflows by assigning drivers, tracking vehicle status, updating customers, and coordinating handover steps. Depending on the integration and logistics setup, customers can receive real-time or status-based updates about vehicle pick-up, service progress, and delivery. This makes Oorjit suitable for dealerships looking for a connected automotive workshop management system that improves convenience and customer visibility.

Can Oorjit manage service operations across multiple branches with centralized oversight?

Yes. Oorjit can support multi-branch service operations with centralized visibility across bookings, workshop activity, customer requests, job status, invoicing, and performance reporting. Dealership groups can use Oorjit as dealership service scheduling software to monitor service demand, branch-level capacity, appointment flow, and after-sales performance from one connected platform. This helps improve control while still allowing each branch to manage day-to-day service operations efficiently.