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Service Business Digitalization

Our service delivery module can assist your business in digitizing your processes, resulting in increased efficiency and speed, from delivering basic services to handling complex projects.

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TRUSTED BY INDUSTRY LEADERS

WIN THE MARKET

Pricing Your Services

Our platform simplifies service pricing with pre-defined or custom estimates, tailored to your business model and customer needs.

Service Packages

Create service packages with labor, materials, and mode of delivery - fixed or metered.

Service Estimation

Efficiently estimate complex service delivery requirements, from one-line BOQ items to thousands of line items.

RFP and Tender Management

Effectively manage the tendering process, including task allocation among multiple stakeholders to meet RFP or tender timelines

Collaboration Platform

Real-time Collaboration & Engagement Platform for Internal, External, and Customer Stakeholders on Entities and Activities

Estimation Templates

Create and manage complex, multi-layered templates for accurate service estimations.

Intelligent BOQ Management

Ensure accurate pricing and analyze historical material quality, supplier performance, delivery timelines, and service issues.

Proposal Version Management

Track and manage multiple versions of proposals with customer feedback and history traceability for effective collaboration.

Centralize Your Business Documents

Store and manage critical documents required for techno-commercial proposals in a central repository.

Execution Team Handover

Handover proposal to execution team with details, documents and communication for smooth transition.

Analytics

Analyzing Win/Loss Ratio and Improving Estimation Process with Analytics.

CREATE MARKET DISRUPTION

Service Package Management

Streamline your service offerings with customizable packages and subscription plans.

Predefined service workflows for hassle-free delivery

Multiple package options for customer flexibility

Subscription plans for customer loyalty and recurring revenue

Transparent labor, material, and consumables pricing

Manage team capacity for efficient service delivery

Digital touchpoints for customer and service team communication

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LEAD TO SALES

Streamlined Sales Management

Centralized sales CRM with customized workflows, real-time opportunity distribution and estimation integration.

Centrally manage and distribute opportunities to team members in real-time

Monitor and manage each sales team's activities

Ensure each opportunity receives quality attention and timely follow-up

Seamlessly connect to the estimation cycle for timely proposal creation

Manage objection handling and ensure sales closure

Utilize sales analytics and insights for continuous improvement.

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CONNECTED

Workflow Management with Collaboration

Streamline service delivery process with configurable workflows and real-time collaboration for seamless execution.

Entity Management

Define the entities involved in your workflow, including physical items, human resources, and interactions

Drag & Drop Workflow Configuration

Easily create workflows using a simple drag and drop interface.

Node Management

Manage the activities within each node and define connections between nodes.

Validation and Routing Conditions

Define conditions for validation and routing based on input from the process or people in the workflow.

Task Allocation & Monitoring

Dynamically assign tasks to users and monitor progress from a consolidated view.

Checklist & Workflow TAT

Define checklists for pre, in, and post-activity tasks and set TAT for each node and activity.

Message Module

Collaborate in real-time with group messaging for tasks, activities, and interactions.

Accountability & Audit Trail

Ensure accountability and traceability with a detailed log and audit trail of all activities.

Third-party Integration

Connect to third-party systems and applications for a seamless workflow journey.

CAPACITY PLANNING

Resource Planning & Scheduling

Efficiently manage your workforce capacity, skills, and utilization through AI-based scheduling.

Define required skill sets for each service

Map resources to multiple attributes and skill sets

Manage attendance and leave for each user

AI model for real-time availability to timeline mapping

Schedule module for max utilization

Real-time scheduling for simple tasks and complex projects

Easy task allocation based on skill set and location

Manage scheduling for recurring tasks

Track workforce utilization and productivity.

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SMALL TO LARGE

Service Delivery and Program Management

A comprehensive module for managing one-to-one service task allocation and complex service delivery projects with hundreds of work breakdown structures.

Program Management

Create programs with multiple work breakdown structures and define their relationships.

Task and Timeline Planning

Define tasks and their relationships in the project plan, including dependencies and milestones.

Project Team Assignment

Assign resources, supervisors, and project managers to each work breakdown structure.

Material and Machinery Planning

Plan for material and machinery needs, and coordinate with relevant departments for timely delivery.

Periodic Evaluation and Billing

Manage periodic evaluation and staged delivery of the service, and obtain customer approval for billing.

Real-Time Collaboration

Collaborate in real-time with stakeholders at the WBS, task, and material request levels.

Cost and Time Management

Monitor costs and time spent on the service delivery using real-time analytics.

Work Completion & Warranty Period Management

Manage work completion and service delivery handover, including warranty and defect liability periods.

Analytics and Insights

Analyze the service delivery process in real-time and gain insights to improve the service and organizational intelligence.

ON THE GO

Service Team Management

Streamline service task management with a mobile app that lets teams view schedules, check in and out of tasks, and manage inventory and payments.

Geo-tagged attendance management with shift check-in and checkout

View daily task schedules and team allocation

Task-level time logging with check-in and checkout

Checklist review and updates for each stage of the task

Warehouse management for stock request and transfer

Invoicing, payments, and reconciliation management

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COMPREHENSIVE

Customer 360 View

With Customer 360 View, you can have an overview of all customer activities and interactions across the organization.

Gain complete customer-wide visibility across projects and services

Manage customer users and their profiles

View all communication from different channels

Monitor due payments, invoices, and credit line

Track approvals, milestones, and delivery schedules

Manage customer escalations, tickets, and resolutions

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REALTIME & SEGMENTED

Service Delivery Reports & Insights

Get insights into your service delivery business with comprehensive reports across channels and verticals.

Service utilization report

Customer satisfaction report

Workforce productivity report

Inventory management report

Revenue analysis report

Service request report

Contract compliance report

Escalation and resolution report

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Integrations

Integrate your commerce with over 300+ platforms

oOrjit is an enterprise platform that integrates your solutions with over 300+ platforms, marketplaces, and services.

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